Tracking Questions

What does "Info Received" mean?

This means the carrier has received the shipping information but hasn't physically picked up your order yet. This status can show for 2-3 business days before changing to "In Transit." Everything is on schedule!

What does "In Transit" mean?

Your order is on its way to you and moving toward your address!

Why isn't my tracking updating?

Tracking might not update for 5 to 7 days while your order is moving and that's completely normal. We'll send you another email once it's out for delivery, so just wait for that notification! No need to contact us in the meantime.

When will my order arrive?

Your estimated delivery date is shown at the top of this page. We'll send you an email when your order is out for delivery. Just sit tight and wait for that email!

Is the estimated delivery date accurate?

The estimated date is calculated in business days (weekends excluded) and is our best estimate. Your order may arrive a bit earlier or slightly later depending on the carrier. We'll keep you updated!

What should I do now?

Nothing! Everything is on track. Just wait for our email when your order is out for delivery. Only contact us if your order hasn't arrived within 2 days after the estimated delivery date. We're taking care of everything!