FAQ
Thank you for choosing DentaClear! We are dedicated to making your experience as smooth and enjoyable as possible. We believe in providing a high-quality product that makes a real difference in your oral care routine. Below, you'll find answers to the most common questions about using DentaClear, returns, shipping, and more.
Before reaching out, please take a moment to read through our FAQ below. Most questions are answered here, and it's the fastest way to get the information you need.
Product Use
Do I still need to move the device like a regular toothbrush? Yes! DentaClear One makes brushing faster and easier, but it doesn't clean your teeth on its own. You need to move the device around your mouth just like a regular toothbrush to make sure the bristles reach all surfaces. The vibration helps do the hard work, but you must guide the brush for it to clean properly.
What toothpaste should I use? You can use any regular toothpaste. Apply a small amount to the mouthpiece before brushing.
Can multiple people use one device? For hygiene reasons, DentaClear is designed for personal use only. Sharing between people is not recommended.
How often should I brush with DentaClear? Use DentaClear once or twice a day, just like a regular toothbrush, for best results.
How often should I replace the mouthpiece? We recommend replacing the mouthpiece every 3 to 6 months. Replacement mouthpieces are available on our website.
What about the optional 2-year warranty? The optional 2-year warranty covers manufacturing defects, electrical issues, and accidental damage during normal use. It activates immediately upon purchase and cannot be canceled or refunded.
Refunds and Returns
Can I return my DentaClear? Yes! We want you to be happy with your purchase. You can return your DentaClear within 14 days of delivery, but only if it is completely unopened, unused, and still sealed in its original packaging. The factory seal must be fully intact to ensure every customer receives a safe and hygienic product.
Can I return my DentaClear after opening or testing it? No. For health and safety reasons, once a DentaClear has been opened, tested, or used, it cannot be returned or refunded. This applies to both DentaClear One Adult and DentaClear Kids. Once the seal is broken or the brush has been used, it cannot be accepted.
What if I used it but I don't like it? We're sorry to hear that! Like any new toothbrush, DentaClear can take a little time to get used to. Make sure you're moving it around your mouth like a regular toothbrush and give it a few days to get the technique right - the same goes for the Kids version too!
Unfortunately, due to strict hygiene regulations in the oral care industry, we cannot accept returns or issue refunds for items that have been opened or used. This policy exists to protect all customers so everyone receives a brand new, unused product. Our support team follows these same guidelines and is unable to change this outcome.
Why can't opened oral care products be returned? Oral hygiene products follow strict safety standards. Once a toothbrush has been in contact with someone's mouth, or even opened, it cannot be safely resold. These rules exist to protect all customers and are standard across the oral care industry.
What if my DentaClear arrives damaged or not working? If your item arrives damaged or defective, please contact us within 7 days with photos and your order number. We will send a free replacement or provide a full refund including shipping.
What are the return requirements? To qualify for a refund, your request must be within 14 days of delivery. The product must be unopened. The factory seal must be intact. The product and packaging must be undamaged. If the seal is broken or the product shows any signs of use, the return cannot be accepted for health reasons.
Who pays for return shipping? Customers are responsible for return shipping unless the product arrived damaged or defective. Returns are shipped to our international warehouse.
How long do refunds take? Refunds are processed within 7 to 14 business days after your return passes inspection.
What happens if my return fails inspection? If the item is opened, used, damaged, or missing parts, it cannot be refunded. The item will be disposed of for safety reasons, and you will receive an email explaining why.
What gets refunded? The full product purchase price is refunded. Original shipping cost is refunded only for damaged or defective items.
What is not refunded? Return shipping cost is not refunded unless the item is damaged or defective. Original shipping cost is not refunded for change-of-mind returns. Payment processing fees are not refunded.
What if I want a refund on a Buy 2 Get 1 Free order? With our Buy 2 Get 1 Free promotion, you pay for 2 items and receive a 3rd item for free. If you want a refund, we can only refund the items you actually paid for, and only if they are unopened. The free item cannot be refunded because no payment was made for it. Opened items cannot be refunded due to hygiene regulations.
What if something is missing from my order? Mistakes can happen and we apologize. If an item is missing from your package, please contact us with photos of what you received and your order number, and we will send the missing item as soon as possible.
Delivery
What is the processing time? All orders are processed and shipped within 1 to 3 business days.
What is the delivery time? Once shipped, delivery typically takes 6 to 8 business days, weekends excluded. Delivery times are estimates and can vary due to weather, holidays, or carrier issues outside our control.
Which carriers do you use? We ship with Evri, Royal Mail, Relay, and Yodel depending on your location and order details.
How do I track my order? After your order ships, you will receive a tracking number by email. You will also receive automatic updates as your package moves.
What if I entered the wrong shipping address? Please double-check your shipping address before completing your order. If you notice a mistake, contact us immediately and we'll do our best to update it before your order ships.
Once your order has shipped, we cannot change the delivery address. In some cases, you may be able to contact the carrier directly to redirect or collect your parcel from a local pickup point.
If your order is delivered to an incorrect address that you provided, we are unable to offer a refund or replacement.
What if my delivery attempt fails? If tracking shows a failed delivery attempt, please contact the carrier directly to arrange redelivery or collection. Delivery issues such as missed attempts, incorrect driver updates, or redelivery requests are handled by the carrier, not DentaClear.
You can find carrier contact details on their website or in your tracking notification email.
What does "Info Received" mean? This means the carrier has received the shipping information but hasn't physically picked up your order yet. This status can show for 2-3 business days before changing to "In Transit." Everything is on schedule!
What does "In Transit" mean? Your order is on its way to you and moving toward your address!
Why isn't my tracking updating? Sometimes tracking may not change for 5 to 7 days while your order is moving, and that's completely normal. We'll send you another email once it's out for delivery, so just wait for that notification! No need to contact us in the meantime.
When will my order arrive? Your estimated delivery date is shown at the top of this page. We'll send you an email when your order is out for delivery. Just sit tight and wait for that email!
Is the estimated delivery date accurate? The estimated date is calculated in business days (weekends excluded) and is our best estimate. Your order may arrive a bit earlier or slightly later depending on the carrier. We'll keep you updated!
What should I do now? Nothing! Everything is on track. Just wait for our email when your order is out for delivery. Only contact us if your order hasn't arrived within 2 days after the estimated delivery date. We're taking care of everything!
My tracking says Delivered but I did not receive my package. What should I do? If tracking shows Delivered, the package is considered successfully received. Please check with neighbors, building management, or your local postal office. If it is still missing, contact your local postal service for assistance.
Can I cancel my order? Orders are processed quickly for fast delivery, so cancellations are not always possible. If your item has already shipped, you can return it unopened within 14 days.