Terms & Service
OVERVIEW
Welcome to DentaClear! The terms "we", "us" and "our" refer to DentaClear. DentaClear operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://dentaclear.co.uk/pages/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. DentaClear reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until DentaClear confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as DentaClear may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our Refund Policy (https://dentaclear.co.uk/pages/refund-policy). You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - REFUNDS AND RETURNS
All sales are final. Due to health and hygiene regulations, oral care products cannot be returned or refunded once opened, tested, or used. This policy is standard across the oral care industry and exists to protect the health and safety of all customers.
Returns are only accepted within 14 days of delivery if the product is completely unopened, unused, and still sealed in its original packaging with the factory seal intact. Opened products cannot be returned under any circumstances.
By completing your purchase, you acknowledge and agree to this policy and confirm that you have read and understood our Refund Policy (https://dentaclear.co.uk/pages/refund-policy).
SECTION 5 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 6 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. You are solely responsible for providing accurate shipping information. If your order is delivered to an incorrect address that you provided, we are unable to offer a refund or replacement. If tracking shows your order as "Delivered," the package is considered successfully received. Please check with neighbors, building management, or your local postal office if you cannot locate your package. We are not responsible for packages after delivery confirmation.
SECTION 7 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by DentaClear, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of DentaClear or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by DentaClear. DentaClear's names, logos, product and service names, designs, and slogans are trademarks of DentaClear or its affiliates or licensors. You must not use such trademarks without the prior written permission of DentaClear. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here (https://dentaclear.co.uk/pages/privacy-policy). By using the Services, you acknowledge that you have read our privacy policy. Review our privacy policy (https://dentaclear.co.uk/pages/privacy-policy) for more details on how we and our partners use your personal information.
SECTION 23 - DISPUTES AND CHARGEBACKS
We encourage customers to contact us directly at support@dentaclear.co.uk before initiating any payment dispute or chargeback. We respond within 24-48 hours and are committed to resolving concerns fairly. If a chargeback or payment dispute is filed, we will provide the payment processor or financial institution with full documentation, including but not limited to: proof of delivery, tracking information, order confirmation, communication records, and evidence of agreement to these Terms of Service and our Refund Policy. Chargebacks filed for orders that have been confirmed as delivered, or for products that have been opened or used, will be disputed with full documentation. Fraudulent chargebacks may result in the customer being reported to fraud prevention databases and may be pursued through appropriate legal channels to recover all costs incurred.
By completing a purchase, you agree to contact us first to resolve any issues before initiating a dispute with your bank or payment provider.